Terms of use and Privacy policy

This Privacy Policy describes how we handle information and learn about you from our website. It describes the types of information we collect and explains what we do with that information. If you have questions about this policy or wish to contact us, we can be reached via any of the following:

Davinci Optical is the sole owner of the information collected on this website. We collect information from our users in a number of different ways, as detailed below. The information we collect depends on what you do when you visit our site. Please note that we do not collect personally-identifying information about you, including your name, email address, telephone number or postal address, when you visit our site, unless you choose to provide such information to us.

If you purchase a product or service from us, we require that you provide certain personally-identifiable information during our ordering process. You must provide contact information and financial information, as requested during the process. We use this information to fill your orders and/or provide the requested services, as well as for billing purposes. If we have trouble processing an order, we will use this information to contact you.

From time to time, we may provide you the opportunity to participate in surveys or contests on our site, or to participate in other voluntary activities through the site. We may request personally-identifying information from you, along with other information, in order for you to participate. Participation in these activities is completely voluntary; therefore, you can elect not to disclosure your personal information by not participating in the activity.

We use the information we collect through these activities to monitor the interests and attitudes of visitors to our site, to ensure that our site provides information that is relevant and helpful, to contact activity participants, and to carry out the activity.

We will use personally-identifying information in connection with the purpose for which you provided it (e.g., to contact you with a response to a request for information, to provide you with products you order, etc.). Based upon the information you provide us, we will communicate with you in response to your inquiries, to provide the services you request. We will communicate with you by email, telephone, mobile phone, text messaging, and/or other PDA devices and electronic media in accordance with your wishes.

We may also use this information to send you information on products, services, special offers and promotions in which you might have an interest. The means that Luxottica Retail and/or its subsidiaries will use to contact you with this information will depend on the type of information you have provided. For example, if you provide us with your email address, you may receive periodic promotional emails from us. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services.

If you do not wish to receive special offers and other promotional information from us, you may opt out of receiving such communications, as discussed below.

We do not share information about our cusromers to any agencies used to aggregate demographic information, provide marketing analysis and consult on advertising strategies. This information does not identify individual users / customers. We do not link this aggregate user data with personally-identifying information.

We do not rent or sell email addresses, postal addresses or telephone contact information to third parties, or otherwise share any personally-identifying information we collect, with any third parties except as set forth below.

We reserve the right to transfer personally-identifying information to a distributor, fulfillment vendor or other entity working on our behalf to serve our customers. These third parties include, but are not limited to, fulfillment vendors that fill product orders and companies used to verify your credit card information and billing address and to process credit card payments. They also include third parties who assist in aggregating data relating to the purchase of goods from our website, the redemption of special website offers and promotions, and other similar transactions in order to analyze trends and improve our marketing efforts.

We reserve the right to transfer personally-identifying information to a third party in conjunction with the sale or similar transfer of the company or a business unit.

We reserve the right to transfer personally-identifying information to a third party as required by law or when we believe that disclosure is necessary to protect our rights, to comply with a court order or other legal process, and otherwise to cooperate with authorities in connection with investigations of crimes or other wrongdoing.

If we do share personally-identifying information with an entity working on our behalf, we will employ commercially-appropriate procedures to help ensure that the disclosed information is used only for authorized purposes by authorized persons, and that safeguards are in place to help maintain the security, integrity and privacy of the information.

You may opt out of having your information shared with entities working on our behalf, as discussed below. However, should you do so, you should be aware that we may not thereafter be able to provide you with our full range of products and services.

We are required by applicable federal and Provincial law to maintain the privacy of your health information. Any health information we collect from you on this site will be handled in accordance with the terms of our applicable federal and Provincial law Privacy Statement.

If you do not wish to receive promotional emails from us, please let us know by using the opt-out response device that can be found at the bottom of every email we deliver or by emailing us. To help us process your request, please include sufficient information for us to identify you in our records (your email address will suffice). Please allow a reasonable time for us to process your request.

If you do not wish to receive any promotional information from us and / or you do not wish for us to share your personally-identifying information with any third parties working on our behalf to serve our customers, please let us know by contacting us by email. To help us process your request, please include sufficient information to allow us to identify you in our records (for example, we will need your postal address to remove you from our mailing list, or your email address to remove you from an electronic mail list). Please allow a reasonable time for us to process your request.

Upon request we provide site visitors with access to their own personally-identifying contact information (e.g., name, address, phone number) that we maintain about them. You can access this information by sending your request to us by email. To help us process your request, please provide sufficient information to allow us to identify you in our records.

We reserve the right to ask for information verifying your identity prior to disclosing any information to you. Should we ask for verification, the information you provide to verify your identity will be used only for that purpose, and all copies of this information in our possession will be destroyed when the process is complete.

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, and to guard that information against loss, misuse or alteration. When you enter sensitive and/or personally-identifying information on our registration or during the ordering process, we encrypt transmissions involving such information using secure protocols.

Please note, however, that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we use commercially-reasonable means to protect your personal information, we cannot guarantee its absolute security.

This Privacy Policy applies only to information collected by this website.

From time to time, this website may link you to other sites ("Linked Sites") that are not owned by Luxottica Retail. We do not control the collection or use of any information, including personally-identifying information, that occurs during your visit to the Linked Sites. Further, we make no representations about the privacy policies or practices of the Linked Sites, and Luxottica Retail is not responsible for the privacy practices of these Linked Sites.

Be careful of disclosing any of your personally identifiable information when leaving our site. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change materially at some time in the future, we will post the policy changes to our website. If we have collected personally-identifying information from you, we will notify you about the changes prior to making use of your information in new ways and will provide you with a reasonable opportunity to opt out of the new procedures before they are implemented. We will also honor opt out requests made following implementation of the new procedures, as discussed above.